Florida Fine Cars Supports Upcoming Youth Concert

WEST PALM BEACH — Florida Fine Cars is helping a popular youth choral group cover essential costs so children from all walks of life can participate.

When the Young Singers of the Palm Beaches take the stage on May 6th, 350 students will wow the audience at the Kravis Center for the Performing Arts with an amazing repertoire of patriotic classics, folk songs and other favorites.

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Young Singers of the Palm Beaches at a dress rehearsal.

Six separate student choirs will take guests through a musical history lesson that includes a piece by the great Irving Berlin, a tribute to Judy Garland and catchy numbers from the Broadway hits “Hairspray” and “Hamilton.” There will even be an old-fashioned sing-a-long.

“It’s pretty powerful,” said Shawn Berry, the group’s founder and artistic director. “This concert is called an ‘American Tapestry.’  We gave it a broad range. It includes American composers of (many) American genres of music. I am proud of them.”

Florida Fine Cars learned about the Young Singers of the Palm Beaches through customers Gina and Roger Francis and have supported the music program ever since. The couple’s sixth grader Lauren, 12, has been a member of the group for three years. FFC Logo New Car

“Florida Fine Cars is proud to support this incredible music program which provides hundreds of students an amazing venue to perform and be part of a group,” said Florida Fine Cars marketing director Jamie Suid. “Kids today spend too much time on computers. This program taps into their talent and showcases their abilities in a way that builds confidence and character.”

 The financial support provided by businesses like Florida Fine Cars helps cover students’ tuition, costumes or anything else they need assistance with.

“We do a lot of fundraising and get ads to help pay the tuition of our students,” said Gina Francis.  “I reached out to Florida Fine Cars. Their support helps pay for anything the students need. It helps cut costs and makes sure anyone who can’t pay can participate.”

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Young Singers of the Palm Beaches perform at the Kravis Center.

Lauren has gained confidence and poise and improved her social skills performing on the stage of the Kravis Center, her mother said.

“It’s done amazing things. She is rubbing shoulders with people from all walks of life and all nationalities,” Gina Francis said.

Youth Choir Program Serves Children Throughout Palm Beach

The program serves students from Jupiter to West Boca Raton. Participants range from second graders to 12th graders and hail from more than 100 different Palm Beach County schools, including home schools. Young Singers of the Palm Beaches is sponsored by the Palm Beach Board of County Commissioners, the Tourist Development Council and the Cultural Council of Palm Beach County.

For more information about the Young Singers of the Palm Beaches, click here.

Students audition to be part of Young Singers, perform two major concerts a year and hold concerts at smaller venues, such as the Flagler Museum.

“The main thing they get out of it is the experience of coming together and singing and learning other skills that go along with singing – commitment and the ability to socialize with others,” Berry said.

Participants Learn Teamwork, Gain Confidence

Jene Rhoads of West Palm Beach couldn’t agree more. Her two young daughters Pavani, 8, and Annika, 11, joined the group 1 1/2 years ago and love it.

“This is the one time I find that things slow down and they focus on this very peaceful, joyful art of singing,” Rhoads said. “It’s very emotional. I think this is one way they will develop compassion.”

Rhoads grew up playing violin in a youth orchestra and wanted her daughters to experience what it’s like to be part of a structured, organized chorus instead of just singing in a church.

“They have a passion for singing and this group is very passionate abut singing,” she said. “I think they are so much better prepared because they’ve been part of this group and so much more confident.”

Tickets for the May 6th concert start at $15 and can be purchased at the Kravis Center box office or online.

Looking for a used car? Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami. 

Find Out Why a Used Porsche is the Right Ride!

It’s sleek, sexy and gorgeously roomy for a sedan. The Porsche Panamera exudes class, style and sophistication and drives with the high-quality performance associated with German automotive engineering.

Car buffs who love the power of Porsche sports cars but seek the interior space of a sedan will find the perfect combination in the Panamera.NewFCCLogo

And now you can own one for thousands less than retail by shopping for your next dream car at Florida Fine Cars, a family-owned used car dealer with stores in West Palm Beach, Hollywood and Miami. Buying a quality used car has never been so easy.

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Florida Fine Cars 2011 Porsche Panamera 4S

Known for its handling, refinement, high quality engine and breathtaking cabin quality, the Panamera isn’t a car to be overlooked.

Florida Fine Cars offers a variety of quality used Porsche Panamera models ranging in price from $41,999 for a 2012 Porsche Panamera to $56,295 for a 2014 Porsche Panamera Hybrid.  These gorgeous luxury models are all priced thousands below the market average.

Porsche Offers Style and Performance

Says Kelley Blue Book: “The Panamera’s sophisticated suspension easily dispatches anything the pavement serves up, the brakes set the standard for stopping performance, and the sum is an ease of use that makes ordinary drivers feel like heroes.”

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The luxurious interior of a Florida Fine Cars Porsche Panamera

What else makes the Panamera such a standout? According to Edmunds.com, many things:

“It has the feature content, interior quality and price tag of a flagship luxury sedan, yet it has only four seats and the hatchback body style of a hatchback,” Edmunds.com notes. “It has the interior design and performance soul of a 911, and the exterior styling of one that went on a binge diet of Baconators. The Panamera really is like nothing else on the road, and that just makes it all the more special.”

Climb inside and smell the leather. The beautifully-crafted seats are supportive, highly adjustable and include heating and ventilation. The design is elegant, made of first-class materials and extreme quality. The interior has plenty of space.

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Florida Fine Cars Porsche Panamera

“It’s surprisingly roomy, with ample leg- and headroom in all four seating positions, even in the standard-wheelbase version. Your six-foot-two author had no trouble fitting in the back when the driver’s seat was set to his preferences.” — Car and Driver (2014)

“There’s ample legroom for tall rear passengers even in the standard-wheelbase models, while the Executive’s stretched wheelbase enables crossed-leg cruising.” — Edmunds (2015)

Here’s some quick Panamera facts from Edmunds.com:

  1. The base rear-wheel drive Panamera and the all-wheel-drive Panamera 4 are powered by a V-6 engine
  2. Both models include 18-inch wheels, automatic bi-xenon headlights, LED running lights, front & rear parking sensors, power-folding and auto-dimming mirrors, automatic wipers, cruise control, a sunroof and powerliftgate
  3. Standard features include a navigation system, a 7-inch central touchscreen, smartphone app integration, Bluetooth connectivity, 11-speaker sound system with satellite and HD radios & a media player interface

Kelley Blue Book praises the 2014 Porsche Panamera with these words:

“If you need a sedan but crave the performance of an exotic coupe, the Porsche Panamera for 2014 is calling your name. Sure, there are numerous high-performance luxury 4-door sedans, but none can rival the Panamera’s one-off good looks, unique cabin configuration or diverse model range,” Kelley Blue Book states.

How to Drive Like a Pro

What’s more, you can drive your Florida Fine Cars used Porsche Panamera up to Atlanta and visit Porsche’s $100 million “Experience Center” where you can take it for a spin on Porsche’s 1.6-mile test track. A visit to Porsche’s incredible 27-acre Porsche complex will give you an even greater appreciation for your sports car’s performance capabilities. By putting your Panamera through its paces on a 6-station handling circuit with hairpin turns and other feature, you’ll appreciate the Panamera’s handling even more.

Visit Florida Fine Cars today and drive home your dream!

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami

#floridafinecars #usedcars #customerservice #carinfo #carshopping #porsche #panamera

How to Be A Successful Car Salesman!

When it comes to selling used cars, persistence, hard work and great customer service are why some sales personnel at Florida Fine Cars are the company’s top sellers month after month after month.

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West Palm Beach sales associate Moe Eisa

Moe Eisa is consistently the top seller at Florida Fine Cars, at the West Palm Beach store and also companywide.  He retained the slot as top seller for both December 2016 and January 2017, selling 30.5 used cars in December and 27 used cars in January.NewFCCLogo

Eisa, who is modest about his salesmanship, attributes his success to hard work, a lot of referrals and incredible customer service. He is always busy!

Customer Reviews Reflect Great Customer Service

Lavish praise on the consumer review site “Yelp” says it all:

“Florida Fine Cars helped me out through a hard time in picking a new vehicle with my new career. The great managers Winslow & Moe took time out three days to personally help me. Thank you very much Florida Fine Cars! I’ll recommend you to everyone I know!” the review stated.

“DealerRater,” another popular customer review site, is also peppered with 5-star reviews about Florida Fine Cars. Recently, DealerRater recognized Florida Fine Cars with a Consumer Satisfaction Award for its high level of customer service.2016DRCustomerSatisfactionAward (1)

Hollywood’s Adrian Alejo was his store’s top seller for both months, selling 15.5 used cars in December and 15 used cars in January. Although new to the car business, he has learned fast.

Wrote one customer who rated Alejo “five stars” in DealerRater, “Adrian is our salesman. He is very nice and very professional to deal with. I also highly recommend the Hollywood branch of Florida Fine Cars.”

Alejo only began selling used cars last summer after another sales associate convinced him to try his hand at car sales. Alejo met sales associate John Ansari in a kosher supermarket in Aventura where Alejo was stocking shelves and doing inventory. Ansari saw potential in Alejo’s customer service skills and helped him get a job selling cars at Florida Fine Cars.

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Hollywood sales associate Adrian Alejo

“You have to sell yourself. You don’t sell the cars become the customer’s best friend, become their advisor. I just help them find the right one and give them my opinion on which one is better for them, which one will work better,”  Alejo said. “I enjoy it, becoming their friend. It’s all about building trust.”

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Miami sales associate Tyrone Thompson

In Miami, Tyrone Thompson was the store’s top seller for January, with the sale of 17 used cars; sales associate Amiee Miller was Miami’s top seller for December with the sale of 19 used cars.

Treat Customers Like Family

Thompson said he treats customers the way he would want to be treated.  And it works. His main focus?

“Listening to the customer and helping them the best I can,” Thompson said.”It’s all about not ignoring the customer before and after the sale. Following up and making sure you are answering questions. People just don’t want to feel like they are getting cheated. The main thing with customers is killing them with kindness and showing them love.”

Miller reached her numbers by reporting to work early, checking back with previous customers and always following up.

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Miami sales associate Amiee Miller

“I often work six or seven days a week,” Miller said. “I don’t sell root canals. I sell cars and I like what I do.”

Customers rave about Miller’s great service on DealerRater:

“Aimee is the true definition of super woman, also very honest. She’s very quick but very patient at the same time which is impossible for me. She gave me the best advice I could get and I’m glad I did. Thanks, Aimee.

Wrote another customer: “Thank you Florida Fine Cars and a special thank you to Amiee. She helped me get into the car I really wanted and love! She’s great when it comes to her job. She made sure I left the car lot smiling. Thank you Amiee once again!”

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami

#floridafinecars #usedcars #nodealerfee #carinfo #carshopping

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4 Essential Tips to Selling Used Cars

logoinventorySelling used cars can be tough business but Florida Fine Cars sales consultants make it look easy.

Top selling Florida Fine Cars sales personnel ask lots of questions, listen closely and are realistic in trying to meet a car buyer’s needs and wants. They know how to find a customer the right ride within budget and keep that customer smiling until they drive off the lot.NewFCCLogo

“It’s tough but it’s fun,” said Florida Fine Cars sales manager Torrey Lunn, who works in the dealer’s West Palm Beach store. “The same stress that will drive you crazy makes (this business) fun. You are not selling someone a car. You are helping them find a car.”

Florida Fine Cars top sales consultants follow these simple rules:

  1. Listen to what a customer wants and help them find a used car that fits their needs.
  2. Keep the customer within budget.  Trying to sell a car buyer the right vehicle at the right price is what it’s all about.
  3. Be honest. Customers today are well-educated and have done their homework ahead of time.
  4. Provide top-notch customer service every day, all day. It’s what keeps customers coming back.

Florida Fine Cars top sales consultants for September include:

Florida Fine Cars West Palm Beach:

Moe Eisa, 20.5 used cars

Florida Fine Cars Hollywood:

Disney Blanco, 15 used cars

Florida Fine Cars Miami:

Jorge Beltre & Augustin Abaga, 15 used cars each

Car buyers’ glowing reviews are the best measure of any dealership’s success. The reviews serve as an online report card that highlights what a dealer is doing best.

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Florida Fine Cars Miami sales consultant Augustin Abaga, right.

Augustin Abaga in Miami has accumulated several: “Excellent,” writes a recent car buyer. “Augustine the sales rep was wonderful, very friendly and had a lot of patience. I would recommend this dealer to anyone. Great deal, 5 stars. Thank you.”

Wrote another Abaga customer:

“I most say … Augustin Abaga was amazing and is an amazing human being. He helped me with everything and explained all details. I felt secure. He even make sure I got what I need,” the customer wrote. “Great team. Thank you guys for everything.   I got my first car … with them it was the best choice for me. Thank you, thank you guys. Augustine thank you for encouraging me and for a healthy sense of humor!”

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Florida Fine Cars Miami sales consultant Jorge Beltre was a top seller in September 2016

Miami sales consultant Jorge Beltre, who has been selling used cars for years, also garners great praise: “Jorge Beltre has excellent people skills and I will definitely be back to see him and this dealership for my next vehicle,” wrote the customer. “I already had an idea going in of what cars I wanted to test drive because of their website. The salesman was patient as I test drove the vehicles and also while I took my time looking at the deal’s worksheet.”

Wrote another happy customer: “Fast and to point.”

Eisa, who is Florida Fine Cars top seller, always offers up service with a smile. His customer base comes largely through customer referrals and dogged follow up on leads. He is consistently the company’s most driven and productive used car seller and is always, always busy.

Moe Eisa is Florida Fine Cars' top seller companywide and for the West Palm Beach store.

Moe Eisa is Florida Fine Cars top seller companywide and for the West Palm Beach store.

Lunn, who is Eisa’s manager and a self-professed car fanatic, said the car business is about both practicality and selling someone their dream. His best sales personnel embrace those factors and work hard to find a happy medium. The dealership’s list of glowing reviews are proof that Florida Fine Cars has found the sweet spot.

“The process of the sale is an emotional process,” Lunn acknowledged. “I like to help customers get what they want. The internet has forced car dealers to change the way they deal with people. (Customers) want to deal with people they trust.”

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami. 

#floridafinecars #usedcars #nodealerfee #carinfo #carshopping

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5 Reasons To Buy a Used Car at Florida Fine Cars

New or used. That is the question and when it comes to car shopping there is a world of difference between the two.

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Craig Grunewald, Florida Fine Cars Finance Manager

Florida Fine Cars veteran finance manager Craig Grunewald explains why it makes sense to buy your next car used at Florida Fine Cars, a family-owned used car dealer known for its impressive selection of quality used cars.NewFCCLogo

Remember, used car shopping has evolved with the growth of the Internet and used car dealers have been forced to up their game: transparency, honesty, and total disclosure are what car buyers experience when they shop at Florida Fine Cars.

Here are Grunewald’s top 5 reasons why buying a used Florida Fine Cars vehicle is the ONLY way to go:

  1. Depreciation. It’s the No. 1 reason why everyone should buy used. New car values drop an estimated 30 percent in the first year. According to Edmunds.com, a car loses less than that in years two, three and four combined. That means a car buyer who purchases a car in its second year and owns it for three years saves a ton of cash, Edmunds.com notes. “(Customers) should save that money (they would lose the first year) and instead buy a used vehicle,” Grunewald said. “A used vehicle depreciates much less.”
  2. Cost. A used vehicle has already depreciated so there won’t be as much sticker shock upfront. A used vehicle simply costs less than a new one. You automatically get more bang for your buck when you buy used instead of new, Grunewald said.
  3. More for Less. Cars are all about image and when a customer buys used instead of new, dreams CAN come true! A make and model that would normally be out of a car buyer’s range suddenly becomes attainable because it costs so much less used. “Someone could walk into a dealer wanting to buy a Honda and realize that a used Mercedes is the same price as a new Honda,” Grunewald stated. “A customer can own a make and model that they would never aspire to own otherwise.”
  4. Perfect Payments. Finding the right size payment is a challenge most car buyers face. Too much car translates into too big a payment. But with a used car, obtaining an affordable car payment is much more likely because the car itself will be much more reasonably priced.“People are always worried about the payment. Used cars have already been depreciated so you are buying the car for less. When comparing to a similar car new, the payments will be much less,” Grunewald pointed out.
  5. Warranties. When it comes to protecting your used car, no worries. Extended warranties can be purchased for most used vehicles, providing used car buyers the same sort of added peace of mind they might have when buying a more expensive new car that is under factory warranty.

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami. 

#floridafinecars #usedcars #carinfo #carshoppingBlog PR Footer

7 Florida Fine Cars Tips to Simplify Used Car Buying

Need a used car? Here’s a few tips and tricks from a veteran Florida Fine Cars used car professional on how to get the best bang for your buck and drive off in the used car of your dreams with as few headaches as possible.

We asked Florida Fine Cars general sales manager Kiko Tasevski what used car buyers can do to prepare themselves for the best car shopping experience possible.logoinventory

Remember, when you’re shopping for a used car, it’s easy to feel overwhelmed. Used car dealers today offer so many different makes and models and all of them look like new. It’s important to find a dealer with top-notch customer service to help guide you through the car buying experience. Florida Fine Cars sales professionals make the process easy!

NewFCCLogoCar shopping has also changed. Many consumers comb the internet for great deals long before they ever step out onto an actual car lot. Car buyers today are savvy, educated and determined to find the best price around.

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Kiko Tasevski, Florida Fine Cars general sales manager

According to Tasevski, lowest price is what most car buyers are shopping for and the majority of potential buyers who walk into a dealership have already done their homework online.

“Most customers know what kind of car they can qualify for. They are smart customers,” Tasevski added.

So what can a used car buyer do to make their car shopping experience even easier? Here are a few tips from Tasevski that will help simplify the process:

  1. Know your budget:  A customer has to have an adequate income to purchase a car and must be realistic when selecting a price range.“If someone makes $10-an-hour, they won’t qualify for an $80,000 car,” Tasevski said. “They have to have reasonable expectations.” 
  2. Know how much money you can afford to put down:  The amount required to purchase a used car will vary based on the make, model and year of the vehicle.“The older the car and the higher mileage, the less money a customer generally has to put down, and vice versa,” Tasevski noted. Be prepared.
  3. Know your credit score:  A customer with a higher credit score can usually obtain a better interest rate and better loan terms. Customers with lower credit score can still purchase vehicles but must be more flexible in their expectations about terms and rates. Florida Fine Cars works with all customers.
  4. Bring proof of income: Pay stubs are essential. Car dealers can’t sell a vehicle to someone who doesn’t have the ability to pay off a car loan.
  5. Know what you are shopping for: Used car dealers today are so large and stock so many different makes and models that an unprepared used car shopper can easily be overwhelmed by the massive inventory. Every used car for sale is unique so it is important to know ahead of time what kind of car you are looking for and what features are important to you. Knowing these facts beforehand will simplify a car buyer’s search.
  6. Get pre-approved for financing online: Go to www.floridafinecars.com and click the “financing” button at the top of the page. Fill out the form ahead of time to save time when you arrive at the dealership. It’s simple.
  7. Read the free online CARFAX reports:  An educated customer is a smart customer and much information is available online about every used car for sale at Florida Fine Cars.  Find out as much possible about a car’s history before your purchase so you are completely comfortable with your selection.

Buying a used car at Florida Fine Cars is as easy as clicking a mouse! Shop for your next used car from the comfort of home, then stop by Florida Fine Cars and take a test drive.

“We are trying to make it easy and pleasant. We want everybody to be happy, whether they buy a used car or not,” Tasevski said. “We are very honest and transparent. We provide Carfax reports, Autocheck, anything a customer wants. And there are no hidden fees.

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Florida Fine Cars Miami offers hundreds of like-new used cars for sale.

“We are striving to provide the best customer service. We are striving for that ‘wow’ service,” Tasevski said.

Stop by Florida Fine Cars today and find the used car of your dreams. With used car dealerships in West Palm Beach, Hollywood and Miami and an incredible inventory of nearly 1,500 used cars, it’s easy to find the perfect ride.

Get pre-approved online, find your car, take a test drive and take your Florida Fine Cars used car home today.

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami. 

#floridafinecars #usedcars #nodealerfee #carinfo #carshopping

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Florida Fine Cars August Used Car Sales Persevere

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Despite the summer doldrums, August used car sales at Florida Fine Cars reached nearly 700 vehicles, an impressive accomplishment for the company’s three independent dealerships in Palm Beach, Broward and Miami-Dade counties. Industry experts regularly forecast summer sales slumps which … Continue reading

Florida Fine Cars Corporate Sales Director to Stress Customer Service

Veteran car professional Mike Iglesias aims to make Florida Fine Cars the most customer-friendly place to buy a used car around.

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Florida Fine Cars Corporate Sales Director Mike Iglesias plans to focus on customer service and training.

As the business’s new Corporate Sales Director, that means focusing on customer and employee satisfaction. All the time.

Iglesias doesn’t want car buyers to feel like they are just a number and he doesn’t want them to feel pressured. And with nearly 30 years experience in the auto industry, he has the know-how to get the job done.

“Buying a car is an intimate buying experience. We’re not here to sell you a car, we’re here to help you buy a car,” Iglesias explained. “There’s a difference.”

Customer Relations Manager Jamie Suid couldn’t be happier.

“I love it. The training Mike is putting together is going to make the experience that much more consistent and pleasant for our clients,” Suid said. “The more consistent our interactions are, the quicker our clients can become familiar with the personality and professionalism of the brand, and really start to build that relationship with Florida Fine Cars.”

Iglesias worked for one of the highest volume used car dealers in the nation and resigned his job because he was unnerved by the way the company treated both its staffers and its car buyers – that everyone was replaceable.

“I got tired of the way they treated their customers and their sales staff, looking at them as only numbers in a boiler room,” Iglesias said.

He is now working to institute a uniform training program for sales consultants at Florida Fine Cars with an emphasis on improved customer service, reviews and overall people skills.

NewFCCLogoCar sales associates don’t need previous car sales experience to be great sales personnel. They need great customer service skills, an ability to talk to people and a good ear to listen, Iglesias said.

“We just hired a musician based on his personality and his charisma. Anyone that has charisma can make this a career,” Iglesias said.

He’s a strong believer that hard work makes success.

“Nothing has ever been handed to me, I strongly believe in self-discipline and hard work,” Iglesias said. “I paid for college selling cars and immediately afterwards was promoted from selling 20 cars+ per month to a finance manager.”

Iglesias excelled in the auto industry, going on to become a finance director. During his years in the auto industry, he has worked for domestic, Japanese and German car manufacturers.

He worked as finance manager, sales manager, finance director, general sales manager and corporate executive for the largest franchise auto dealer in the nation for 14 years.

Iglesias has also worked as a special finance director, a general sales manager and a general manager at numerous dealerships across Florida.

What his experience tells him is that good training is essential for success.

“A lot of people in this business hire you and hang you out to dry,” Iglesias said. “At the end of the day, if our staff fails, we fail as managers.” His hope is for Florida Fine Cars to eventually mirror the franchise model.

“They expect you to be at a certain level of customer satisfaction and we should hold ourselves to that same level or higher,” he said.

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami

#floridafinecars #usedcars #nodealerfee #carinfo #carshopping

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DealerRater Recognizes Florida Fine Cars with a Consumer Satisfaction Award

2016DRCustomerSatisfactionAward (1)Florida Fine Cars Hollywood and Florida Fine Cars Miami have been each awarded a 2016 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews.

DealerRater, the car dealer review site for consumers, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.

“We collect experiences and Florida Fine Cars really stands out based on the good experiences they give their customers,” said Michael Donovan, DealerRater experience advisor in Waltham, MA. “We have a 25-word minimum for our reviews – that is why we say we collect experiences. Florida Fine Cars won this award because they give overwhelmingly great experiences.”NewFCCLogo

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new car dealers  as well as top Independent and Canadian dealerships that receive at least 25 annual reviews and maintain a top rating based on the dealership’s average DealerRater consumer rating during the 2015 calendar year.

“To say we’re excited about receiving this recognition is an understatement,” said Customer Relations Manager Jamie Suid. “We know how good of a job we know we’re doing, but this is confirmation from our clients, and there’s no better way to showcase the hard work our team has been putting forth in making sure that each and every customer is given the attention they deserve.”

Florida Fine Cars Hollywood and Florida Fine Cars Miami have achieved consistently high marks on the DealerRater website, placing the two stores among the top dealerships nationwide. Suid is confident the West Palm Beach store will receive a similar rating next year: the store was simply too new to be included in the tally.

“We’re quite proud of all three of our stores in achieving the customer satisfaction ratings that they have, and we look forward to our West Palm Beach store earning the same recognition next year as they were simply too young of a store to participate this time around,” Suid said.

Donovan said the recognition is something to be proud of.

“It is a big accomplishment,” Donovan said. The award is exclusively given to dealers who receive consistently good customer reviews.

graylogo(2)By receiving a Consumer Satisfaction Award, Florida Fine Cars Hollywood and Florida Fine Cars Miami are among the contenders for DealerRater’s 2016 Dealer of the Year Award, which recognizes the top performing dealers across the U.S. and Canada.

“We’d like to congratulate Florida Fine Cars and all of our Consumer Satisfaction Award winners,” said DealerRater CEO Gary Tucker. “DealerRater is where car shoppers learn from their peers which dealers provide stellar customer service and a remarkable in-showroom experience.

These reviews even allow consumers to learn if there are specific employees who are going above and beyond to ensure their satisfaction with the shopping or purchase process, so they can find someone they want to give future business to,” Tucker said. “Now they can quickly identify that Florida Fine Cars Hollywood and Florida Fine Cars Miami are among the best in the U.S.”

DealerRater features more than two million dealer reviews, which are read by more than 14 million car shoppers every year.

“Thousands of dealers across the U.S. and Canada compete every year to win our coveted Dealer of the Year award,” says Tucker. “The Consumer Satisfaction Award is one way for online shoppers to instantly recognize quality customer service regardless of brand or region.”

#floridafinecars #usedcars #carinfo #carshopping #nodealerfee

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Florida Fine Cars Sales Staff Sells BIG!

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Florida Fine Cars Miami sales consultant Luis Baigorria says success is all about great customer service.

Florida Fine Cars used cars sales are hot. So hot the family-owned dealership turned over its entire inventory in just two months!

Used car sales for June and July 2016 totaled more than 1,400 used cars with repeat winners snagging the honor of top sales consultants in both West Palm Beach and Hollywood.

Once again, West Palm Beach salesman Moe Eisa was the top seller for his store and also the top sales consultant overall for Florida Fine Cars for both months. This prolific salesman sold an amazing 41.5 used cars in June and another 34 used cars in July. Leo Rivera was Florida Fine Cars’ top Miami salesman in June with the sale of 31 used cars and Luis Baigorria was the store’s top seller for July with the sale of 20.5 used cars. Hollywood salesmen Jimmie Lee Chatmon III and Juan Contreras tied for Hollywood’s top June honors by each  selling 14.5 used cars. Hollywood sales consultants John Ansari and Adrian Alejo tied for top July honors in Hollywood with the sale of 16 used cars each.

The West Palm Beach store sold a total of 200 used cars in June and another 250 in July; the Miami store sold 379 used cars in June and 384 in July; and the Hollywood store sold 115 used cars in June and 124 in July. That’s a lot of used cars!

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Florida Fine Cars West Palm Beach top June/July 2016 seller Moe Eisa.

Eisa is consistently the company’s highest achiever, a feat he accomplishes through hard work, great customer service and lots of referrals.

Florida Fine Cars West Palm Beach sales manager Torrey Lunn attributed Eisa’s continual success to a consistent work ethic.

“Day in, day out it doesn’t change. He understands the system and just applies the same methods over and over again: working with his customers, working hard following up with his appointments and not giving up with his customers, no matter what the deal. He is going to follow through to the end.”NewFCCLogo

Lunn said Eisa also looks outside of the dealership for leads and gets a lot of referrals.

“He is doing his thing. He is humble guy,” Lunn said.

Florida Fine Cars is known for its quality inventory, its wide selection of luxury cars and its fair pricing. Florida Fine Cars does not charge dealer fees and does not negotiate price. The mix is attracting a lot of customers.

Florida Fine Cars Hollywood dealership had two top sellers for June and two for July, with a tie between Jimmie Lee Chatmon III and Juan Contreras for June with each selling 14.5 used cars. John Ansari and new employee Adrian Alejo tied for July sales, each selling 16 used cars. 

For Chatmon, the honor was a milestone. Chatmon has only been selling used cars for about six months and attributed his win to lots and lots of hard work.

“I did my process. What I mainly do is make sure I make a minimum amount of calls each day and have a minimum amount of appointments each day,” Chatmon said. “You do your business every day whether it’s going good or not. In the long run it’s going to be good for you.”

Chatmon said great customer service is the key to getting customers to come back.

“It’s like the most important thing,” Chatmon said. “how you treat the customers is basically going to dictate whether you are going to get the sale. Just treat people the way you want to be treated. You want to feel like your not getting cheated, that you are getting a good deal. When you do that you get referrals.”

Contreras is a repeat winner with many years in used car sales.

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John Ansari, left, and Adrian Alejo, right, Florida Fine Cars top July sales consultants in Hollywood.

The story of Ansari and Alejo is one of true teamwork. Alejo, a new employee, has only worked for Florida Fine Cars about three months and is new to car sales in general. He and Ansari met in a kosher supermarket in Aventura where Alejo worked stocking shelves and doing inventory. Ansari saw potential in Alejo’s customer service skills and helped him get a job selling cars at Florida Fine Cars. He picked well.

“I brought him in. I showed him the ropes,” Ansari said smiling. “He had potential.”

Alejo seems to be a natural.

“You have to sell yourself. Customers buy the salesperson. Then they buy the car,” Alejo said. “You have to be friendly with the customers, tell them the truth and be transparent.”

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Leo Rivera, top Miami seller for June.

Florida Fine Cars top Miami seller for June is Leo Rivera, a 9-year employee who sold 21 used cars in June. Rivera said many of his used car customers come from referrals. Luis Baigorria is Miami’s top seller for July, with 21 used cars.

Rivera said he gets referrals because his customer service is so great.

“Customer service is number one. I am the type of salesman that customers will always remember. I have the opportunity to treat you good and you always remember me,” Rivera said. “I can put it together.”

Baigorria, a pro with 29 years experience selling cars, said there is no real secret to being successful. It’s all about hard work and following up.

DSCN6965“I know the business. In the end, the bottom line is about being nice to the customer and being friendly. It’s all about the customers,” Baigorria said.

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami

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