Florida Fine Cars Makes Auto Remarketing’s “Top 100” Dealer List

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MIAMI – Florida Fine Cars, a family-owned independent used car dealer, has been nationally ranked by Auto Remarketing Magazine as one of the top used car dealers in the industry. The dealership has stores in Miami, West Palm Beach and Hollywood.

Florida Fine Cars’ 2016 annual sales qualified the dealership for inclusion in the magazine’s annual “Top 100 Used Car Dealers” list. Dealers were selected for the “Top 100” list based on dealer rankings data provided by Cross-Sell Reports, which collects sales data via state Departments of Motor Vehicles, according to the magazine.FFC Logo New Car

Florida Fine Cars Miami was also included in the magazine’s “Top 25 Traditional Model Independent Dealers” list, a high honor that distinguishes used car dealers based on high-volume sales. National chains were not included in either list.

Quality Inventory and Great Service Equal Strong Sales

The rankings focus on “some of the strongest used-car selling independent stores in the country,” Auto Remarketing notes. “The dealers we spotlight in this feature represent some of the strongest in pre-owned performance.”Screen Shot 2017-06-06 at 7.24.29 PM

The “Top 100” list was published in Auto Remarketing’s June 1, 2017 edition.

Florida Fine Cars’ ranking is a tribute to the company’s determination to offering quality cars at competitive prices coupled with top notch customer service, said Florida Fine Cars Marketing Manager Jamie Suid.

“Customers won’t return or share their experience with family and friends if you don’t provide great cars at great prices,” Suid said. “If you don’t offer it all, you can’t compete.”

The Florida Fine Cars family is proud to have been included on the “Top100” list, he added.

“It’s a huge accomplishment that represents a lot of hard work,” Suid said.

Great Customer Service is the Foundation for Great Sales

2017drconsumersatisawardFlorida Fine Cars’ three used car dealerships have also received national recognition from two of the most popular consumer review sites for providing consistent, outstanding customer service.

“Yelp” and “DealerRater” recently presented the family-owned car dealership with their highest customer service awards, a unique distinction based on Florida Fine Cars’  high volume of outstanding online customer reviews.squareyelp

“The People Love Us on Yelp” award and DealerRater’s “2017 Consumer Satisfaction Award” are tribute to the dealership’s dedication to excellence.

Florida Fine Cars Makes Used Car Buying Easy

Florida Fine Cars has three conveniently-located stores in Miami, West Palm Beach and Hollywood with a huge variety of quality used cars at each location.

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Florida Fine Cars’ quality inventory awaits buyers!

Florida Fine Cars doesn’t negotiate prices and doesn’t use high-pressure sales techniques, taking the stress and uncertainty out of buying a used car. Buying a used car at Florida Fine Cars is easy because the price on the car is the price you pay.

Florida Fine Cars’ inventory is all online so you can search for the car of your dreams from a personal computer before ever stepping on the lot. You can also review the free Carfax Report available with each used car for sale so you can get a sense of the car’s history before you put the key into the ignition.

Florida Fine Cars offers nearly 1,000 quality used cars priced thousands below retail at its three locations combined. Florida Fine Cars dealerships are conveniently located in West Palm Beach just north of Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami. 

Used car shopping has never been so easy. Stop by Florida Fine Cars today and test drive the car of your dreams.

#floridafinecars #usedcars #carshopping #autoremarketing #top100

What Are the Traits of a Successful Car Salesman?

ffcmiamiinventorySelling used cars is all about sealing the deal but the success of sales personnel hinges on their followup and how it’s done. Consumers view the car-buying process as stressful, confusing and time-consuming. Making the purchase process quick, easy and painless is what the most successful car sellers do best.

The sales personnel at Florida Fine Cars do exactly that. The dealership’s top sellers for February and March are almost all repeat winners.FFC Logo New Car

Moe Eisa is consistently the top seller for the West Palm Beach store and is the company’s top-selling saleman overall. In February Eisa sold 31 used cars and in March he sold 44 used cars.

Jon Ansari was Hollywood’s top salesman for the same period, selling 17 used cars in February and 18 used cars in March. Jose Acosta was the Miami store’s stop seller in February with 20.5 used cars and Tyrone Thompson was Miami’s top seller in March with 30 used cars.

All four top-selling sales associates know that great customer service is what selling used cars successfully is all about.

Too much, too little or too late are all factors that tank sales and keep customers from coming back. High pressure, low pressure or a failure to return phonecalls can be dealbreakers. Finding a balance is the foundation of success.

3 Reasons Customers Come Back

Becoming a top-seller isn’t easy. It takes time, a dedicated work ethic and the ability to establish trust. It’s no surprise the best sales personnel are successful month-after-month: most follow a process to ensure customers come back or refer them to others. Here’s some best practices that keep customers smiling.

1.) Clearly Explain Value & Pricing

Customers want good value above all else and a sales associate who can clearly explain why a deal is great is going to make the sale.

According to AutoRemarketing, customers’ reasons to buy stem from transparency. A salesperson who is straightforward about price points, dealer benefits and added perks such as free loaners is more likely to get a customer to sign on the dotted line. It’s all about building trust.

Florida Fine Cars’ sales personnel work hard to make sure customers understand exactly what kind of car they are purchasing so car buyers are happy with the used car they take home.

Money Magazine notes that nearly three-fourths of consumers, or 72 percent, also want to complete their credit application and financing paperwork online. The reason is simple: they want to save time at the dealership and have less pressure filling out the paperwork. Progressive dealerships like Florida Fine Cars make this service available online with a simple mouse click.

2.) Follow Up in a Timely Manner

Calling customers back is key to sealing any deal and a customer who’s on the fence may just need a little time to think. The best personnel know how to follow up without harassing the customer. A car buyer likes to know their salesman has their best interests at heart but someone who relentlessly dogs a customer is likely to have a negative effect.

3.) Communicate by the Customer’s Preferred Method

If a car buyer wants you to stay in touch by email, then use email. Or if they prefer texting, text.

    • 60 percent of baby boomers prefer a phone call and 40 percent prefer email; Gen Xers and millennials are split 50/50 between email and phonecalls.

Honesty is the Best Policy

Today’s customers are more educated than ever because of the availability of third-party research tools such as Kelley Blue Book and Edmunds, which help take the uncertainty out of car shopping. Customers arrive ready to buy a car with knowledge about pricing, competition and Carfax Reports. Savvy dealers understand the Internet can easily expose shady practices.

Florida Fine Cars offers customers a free Carfax report with every used car on its website, and access to the Official Kelley Blue Book Guide to make price comparisons easy.

Shop Florida Fine Cars in West Palm Beach, Hollywood & Miami

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach just north of Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami

Drive home your dream car today!

Why You Should Own a Used Maserati!

Looking for a sexy, Italian head-turner with lots of power? Then a gorgeous, high-performance Maserati may be the right car for you.

Stop by Florida Fine Cars today and check out our inventory of used Maserati models!

So what is it about a Maserati? The refined elegance? The stunningly gorgeous presentation? Or the purring sound of high-performance and the knowledge that you can stop traffic when you step on the gas.

Owners Love Their Maseratis

People who own Maseratis can’t stop talking about them!

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Visit Florida Fine Cars Hollywood: Your Maserati awaits!

“Everybody I know loves its looks, at car shows it draws people to it,” wrote one happy Maserati owner, on Autoblog.com.

“It’s a steal for 400hp with twin turbo, Ferrari built V6 engine…. Head turning Italian styling with 5 seats. Cabin looks solid and pretty quiet for sports car,” wrote another Maserati owner. “Turn on it’s SPORT MODE button and loud Italian muffler sound comes. It’s fun to drive, a beautiful car.”

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Maserati means attention!

Looking to make a statement? The Ghibli’s dual exhaust outlets make a roaring racket and the Ferrari-built, turbo-charged V6 engine is plenty powerful, too.

Dare to be different: Maserati brings some Italian flair to a market typically dominated by German cars.

The Ghibli – named for an African desert wind – has flash appeal — drivers love the car because it’s fun to drive and it gets a lot of attention. Read on to see what Maserati lovers say they like best about their cool cars!

NewFCCLogoSpeed and luxury are what this beauty is all about. Between the fine lines and fierce curves displayed from all interior and exterior angles this car is set up to separate itself from the BMW’s, Jags, Mercedes and the rest of the 4-door line up,” wrote another Maserati owner.

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2014 Maserati Ghibli

“This car drives like a dream, handles the road and brakes superbly. Touch screen system easy to use and the GPS system better than our prior Mercedes by far,” another happy owner wrote.

Maseratis are Affordably Priced!

Stop by Florida Fine Cars and take a test drive. We have a large selection of Maserati models incredibly priced.  Find out for yourself how incredibly affordable these amazing cars can be!

For example, a 2014 white Maserati Ghibli with 24,997 miles is only $41,999. Equipped with a an all leather interior, satellite radio, keyless start, and a backup camera, this beaMaserati-logoutiful car is a dream come true.

Or how about a 2014 white Maserati Ghibli with 17,830 miles for $43,999?

Remember, Florida Fine Cars never charges a dealer fee and doesn’t negotiate price. The price on the car is the price you pay, taking the stress and uncertainty out of buying a used car.

Stop by Florida Fine Cars today and take home an Italian Maserati Ghibli. You’ll be the talk of the town!

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami.

#floridafinecars #usedcars #maserati #ghibli #carshopping #carinfo #nodealerfee

Florida Fine Cars Earns Top Ratings from DealerRater, Yelp

Florida Fine Cars is among the top auto dealers in the U.S that demonstrate excellent customer service, as rated by online consumer reviews

Florida Fine Cars’ three used car dealerships have received national recognition from two of the most popular consumer review sites for providing consistent, outstanding customer service.NewFCCLogo

“Yelp” and “DealerRater” recently presented the family-owned car dealership with their highest customer service awards, a unique distinction based on Florida Fine Cars’  high volume of outstanding online customer reviews.

squareyelp“The People Love Us on Yelp” award and DealerRater’s “2017 Consumer Satisfaction Award” are tribute to the dealership’s dedication to excellence. The Yelp award was presented to Florida Fine Cars’ West Palm Beach store; the DealerRater award was presented to the chain’s West Palm Beach, Hollywood and Miami stores.

Customer Service Awards Set Dealership Apart

“To receive these customer service awards from two different and very important consumer review sites is quite an honor,” said Florida Fine Cars Customer Relations Manager Jamie Suid. “We work hard to give our customers the best service around and it is gratifying to see that reflected in such a high number of five-star reviews. It is even more satisfying to know that these review sites recognize the hard work it takes to achieve such positive reviews.”

The Yelp designation is significant. Yelp distributes “The People Love Us on Yelp” awards twice a year to “the most highly-rated” and “best reviewed businesses” on Yelp.  To win the designation, Florida Fine Cars West Palm Beach had to receive at least eight ratings of 4.5 stars or higher, according to Yelp.yelped

“Thank you for your efforts to provide great services and business to this community,” Yelp wrote to Florida Fine Cars in a congratulatory letter.

The 2017 DealerRater Consumer Satisfaction Award is an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world’s leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.2017drconsumersatisaward

Florida Fine Cars is Repeat Winner

Florida Fine Cars’ Hollywood and Miami stores also won the designation in 2016. At the time, the West Palm Beach store was just too new to be considered.

“This is definitely a big honor,” said Michael Donovan, senior dealer experience advisor for DealerRater.  “It puts Florida Fine Cars in the top 10 percent of all dealerships in the country as far as customer service goes. That’s a huge accomplishment.”

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain an average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2016 calendar year.

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Visit Florida Fine Cars in West Palm Beach, Hollywood and Miami for a great selection of quality used cars.

That Florida Fine Cars is a repeat winner shows that providing top notch customer service is a way of doing business, every day, all the time.

“It’s almost like a business philosophy instead of having one or two people who are doing all the good stuff,” Donovan said.

DealerRater CEO Gary Tucker also offered praise.

“We’d like to congratulate Florida Fine Cars West Palm Beach, Hollywood and Miami,” Tucker said. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that Florida Fine Cars three dealerships are hitting the mark in the U.S.”

Happy Customers Make a Difference

Florida Fine Cars’ three stores have achieved consistently high scores on the DealerRater website, placing them among the top dealerships nationwide. Online shoppers visiting Florida Fine Cars’ dealer pages will find a “2017 Consumer Satisfaction Award winner” badge on their profile to instantly recognize it as a high quality dealership.

“We are thrilled to receive such important validation from DealerRater, this time for all three of our stores,” Suid said. “The awards are based on great reviews from satisfied customers who are happy with our service. We work hard for exactly this result.”

DealerRater features more than three million dealer reviews, and has an audience reach of more than 40 million car shoppers.

“Thousands of dealers across the U.S. and Canada compete every year to win our coveted Dealer of the Year award,” says Tucker. “The Consumer Satisfaction Award is one way for today’s shoppers to instantly recognize quality customer service regardless of brand or region.”

Florida Fine Cars’ online inventory allows customers to shop at home or from the office and get payments and credit approval all before putting a toe on the lot. Log on to http://www.floridafinecars.com, find your dream car, figure out your payments and then stop by Florida Fine Cars for a test drive.

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami

#floridafinecars #usedcars #nodealerfee #carinfo #carshopping #customerservice

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How to Be A Successful Car Salesman!

When it comes to selling used cars, persistence, hard work and great customer service are why some sales personnel at Florida Fine Cars are the company’s top sellers month after month after month.

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West Palm Beach sales associate Moe Eisa

Moe Eisa is consistently the top seller at Florida Fine Cars, at the West Palm Beach store and also companywide.  He retained the slot as top seller for both December 2016 and January 2017, selling 30.5 used cars in December and 27 used cars in January.NewFCCLogo

Eisa, who is modest about his salesmanship, attributes his success to hard work, a lot of referrals and incredible customer service. He is always busy!

Customer Reviews Reflect Great Customer Service

Lavish praise on the consumer review site “Yelp” says it all:

“Florida Fine Cars helped me out through a hard time in picking a new vehicle with my new career. The great managers Winslow & Moe took time out three days to personally help me. Thank you very much Florida Fine Cars! I’ll recommend you to everyone I know!” the review stated.

“DealerRater,” another popular customer review site, is also peppered with 5-star reviews about Florida Fine Cars. Recently, DealerRater recognized Florida Fine Cars with a Consumer Satisfaction Award for its high level of customer service.2016DRCustomerSatisfactionAward (1)

Hollywood’s Adrian Alejo was his store’s top seller for both months, selling 15.5 used cars in December and 15 used cars in January. Although new to the car business, he has learned fast.

Wrote one customer who rated Alejo “five stars” in DealerRater, “Adrian is our salesman. He is very nice and very professional to deal with. I also highly recommend the Hollywood branch of Florida Fine Cars.”

Alejo only began selling used cars last summer after another sales associate convinced him to try his hand at car sales. Alejo met sales associate John Ansari in a kosher supermarket in Aventura where Alejo was stocking shelves and doing inventory. Ansari saw potential in Alejo’s customer service skills and helped him get a job selling cars at Florida Fine Cars.

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Hollywood sales associate Adrian Alejo

“You have to sell yourself. You don’t sell the cars become the customer’s best friend, become their advisor. I just help them find the right one and give them my opinion on which one is better for them, which one will work better,”  Alejo said. “I enjoy it, becoming their friend. It’s all about building trust.”

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Miami sales associate Tyrone Thompson

In Miami, Tyrone Thompson was the store’s top seller for January, with the sale of 17 used cars; sales associate Amiee Miller was Miami’s top seller for December with the sale of 19 used cars.

Treat Customers Like Family

Thompson said he treats customers the way he would want to be treated.  And it works. His main focus?

“Listening to the customer and helping them the best I can,” Thompson said.”It’s all about not ignoring the customer before and after the sale. Following up and making sure you are answering questions. People just don’t want to feel like they are getting cheated. The main thing with customers is killing them with kindness and showing them love.”

Miller reached her numbers by reporting to work early, checking back with previous customers and always following up.

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Miami sales associate Amiee Miller

“I often work six or seven days a week,” Miller said. “I don’t sell root canals. I sell cars and I like what I do.”

Customers rave about Miller’s great service on DealerRater:

“Aimee is the true definition of super woman, also very honest. She’s very quick but very patient at the same time which is impossible for me. She gave me the best advice I could get and I’m glad I did. Thanks, Aimee.

Wrote another customer: “Thank you Florida Fine Cars and a special thank you to Amiee. She helped me get into the car I really wanted and love! She’s great when it comes to her job. She made sure I left the car lot smiling. Thank you Amiee once again!”

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami

#floridafinecars #usedcars #nodealerfee #carinfo #carshopping

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How Fantastic Customer Service Drives Car Sales to the Top

The best Florida Fine Cars used car salesmen know their success is defined by two words:  customer service.

NewFCCLogoIt’s why Florida Fine Cars salesman Moe Eisa is the company’s top seller month after month and why success in the car business is bigger than a simple hustle. The internet has leveled the playing field when it comes to pricing so when car buyers walk into a used car showroom, they expect top-notch service in addition to competitive pricing and incredible inventory.

Moe Eisa is Florida Fine Cars' top seller companywide and for the West Palm Beach store.

Moe Eisa is Florida Fine Cars top seller companywide and for the West Palm Beach store.

“Florida Fine Cars was built on a foundation of great customer service,” said Florida Fine Cars marketing director Jamie Suid. “It’s what keeps customers coming back. People shop where they are treated right.”

2016DRCustomerSatisfactionAward (1)Great customer service is the culture at Florida Fine Cars. In fact, Florida Fine Cars Hollywood and Florida Fine Cars Miami were each awarded a 2016 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews.

Great Customer Service Equals Great Sales

Florida Fine Cars’ top sellers for October and November agree their success is directly related to how they treat customers. If a customer isn’t king, they won’t refer their family and friends and they won’t come back to buy another vehicle for themselves.

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Alin Botez, Florida Fine Cars Miami

“I make people happy. A lot of customers are very excited and you can tell they really appreciate what we do,” said Alin Botez, who sold 18 used cars in November, earning him the honor of Miami’s top seller for the month.  “I feel good about what I do. I am not a competitive guy.”

Botez learned about the value of great customer service while working in the restaurant business. He cleared dishes and clean tables as a bus boy, waited tables and delivered pizza. Simply speaking, good service translated into good tips. So when he began selling used cars for Florida Fine Cars, he already knew how to make customers smile. His reviews on DealerRater show it.

 “Had a great experience buying this car with with Alin helping me through the process. Had a decent price for my trade in and drove off in an amazing car,” wrote one customer who bought a BMW M5 from Botez in a review on DealerRater.
Wrote another customer on DealerRater: “Alin was great working to get me approved for the car I wanted. We did all the leg work over the phone, and once the deal was approved, I drove down and finalized everything and brought my new used car home. I appreciated everything Alin did.”
Attitude is Everything

Hollywood’s Jeffrey Disla was his store’s top November seller with the sale of 12 used cars. Disla’s nickname “Smiley” is a clue to his success: it describes how he treats customers and everyone else who crosses his path. With joy.

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Jeffrey ‘Smiley’ Disla, Florida Fine Cars Hollywood

“Once you have a customer it’s game time. What really impacted me  the most was having a positive attitude and confidence,” Disla said. Disla worked closely with his managers to improve his sakes and also worked from open to close most of the month to achieve success.

“I followed through with all my customers,” Disla said. His five-star ratings from customers who posted reviews on DealerRater say it all:

“Prior coming to the dealer offices located in Hollywood Fl, I basically knew the car that I wanted and did the search for the car fax history.. Once I got there Mr Jeffrey Disla help me with the best attitude and knowledge possible and made my experience fast, nice and easy ..!

Hollywood sales manager Elias Contreras said Disla’s upbeat attitude and persistence are a winning combination.

“He had confidence and he worked 9 a.m. to 9 p.m. He is real honest and he doesn’t take ‘no’ for an answer,” Contreras noted. “He doesn’t brush anyone off because they have a low credit score or a repossession in the past.”

Miami sales consultant Donald Jarrett, his store’s top October seller with 15 used cars, gets a lot of return customers because people like they way he treats them. Customer service wins.

“A lot of repeat customers, a lot of referrals,” Jarrett conceded. “I like talking to people and selling. There’s no real secret to it. You just have to put your mind to it.”

FLORIDA FINE CARS NOVEMBER TOP SELLERS

MIAMI

Alin Botez

18 used cars

HOLLYWOOD

Jeffrey ‘Smiley’ Disla

12 used cars

WEST PALM BEACH

Moe Eisa

33 used cars

FLORIDA FINE CARS OCTOBER TOP SELLERS

MIAMI

Donald Jarrett

15 used cars

HOLLYWOOD

Adrian Alejo

21 used cars

WEST PALM BEACH

Moe Eisa

30 used cars

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Adrian Alejo, Florida Fine Cars Hollywood

Florida Fine Cars has been a top provider of quality used cars at an affordable cost since 1993, with the ultimate goal of making sure customers’ car buying experience is stress-free!

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami

#floridafinecars #usedcars #carinfo #carshopping #customerservice #dreamcars

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4 Essential Tips to Selling Used Cars

logoinventorySelling used cars can be tough business but Florida Fine Cars sales consultants make it look easy.

Top selling Florida Fine Cars sales personnel ask lots of questions, listen closely and are realistic in trying to meet a car buyer’s needs and wants. They know how to find a customer the right ride within budget and keep that customer smiling until they drive off the lot.NewFCCLogo

“It’s tough but it’s fun,” said Florida Fine Cars sales manager Torrey Lunn, who works in the dealer’s West Palm Beach store. “The same stress that will drive you crazy makes (this business) fun. You are not selling someone a car. You are helping them find a car.”

Florida Fine Cars top sales consultants follow these simple rules:

  1. Listen to what a customer wants and help them find a used car that fits their needs.
  2. Keep the customer within budget.  Trying to sell a car buyer the right vehicle at the right price is what it’s all about.
  3. Be honest. Customers today are well-educated and have done their homework ahead of time.
  4. Provide top-notch customer service every day, all day. It’s what keeps customers coming back.

Florida Fine Cars top sales consultants for September include:

Florida Fine Cars West Palm Beach:

Moe Eisa, 20.5 used cars

Florida Fine Cars Hollywood:

Disney Blanco, 15 used cars

Florida Fine Cars Miami:

Jorge Beltre & Augustin Abaga, 15 used cars each

Car buyers’ glowing reviews are the best measure of any dealership’s success. The reviews serve as an online report card that highlights what a dealer is doing best.

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Florida Fine Cars Miami sales consultant Augustin Abaga, right.

Augustin Abaga in Miami has accumulated several: “Excellent,” writes a recent car buyer. “Augustine the sales rep was wonderful, very friendly and had a lot of patience. I would recommend this dealer to anyone. Great deal, 5 stars. Thank you.”

Wrote another Abaga customer:

“I most say … Augustin Abaga was amazing and is an amazing human being. He helped me with everything and explained all details. I felt secure. He even make sure I got what I need,” the customer wrote. “Great team. Thank you guys for everything.   I got my first car … with them it was the best choice for me. Thank you, thank you guys. Augustine thank you for encouraging me and for a healthy sense of humor!”

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Florida Fine Cars Miami sales consultant Jorge Beltre was a top seller in September 2016

Miami sales consultant Jorge Beltre, who has been selling used cars for years, also garners great praise: “Jorge Beltre has excellent people skills and I will definitely be back to see him and this dealership for my next vehicle,” wrote the customer. “I already had an idea going in of what cars I wanted to test drive because of their website. The salesman was patient as I test drove the vehicles and also while I took my time looking at the deal’s worksheet.”

Wrote another happy customer: “Fast and to point.”

Eisa, who is Florida Fine Cars top seller, always offers up service with a smile. His customer base comes largely through customer referrals and dogged follow up on leads. He is consistently the company’s most driven and productive used car seller and is always, always busy.

Moe Eisa is Florida Fine Cars' top seller companywide and for the West Palm Beach store.

Moe Eisa is Florida Fine Cars top seller companywide and for the West Palm Beach store.

Lunn, who is Eisa’s manager and a self-professed car fanatic, said the car business is about both practicality and selling someone their dream. His best sales personnel embrace those factors and work hard to find a happy medium. The dealership’s list of glowing reviews are proof that Florida Fine Cars has found the sweet spot.

“The process of the sale is an emotional process,” Lunn acknowledged. “I like to help customers get what they want. The internet has forced car dealers to change the way they deal with people. (Customers) want to deal with people they trust.”

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami. 

#floridafinecars #usedcars #nodealerfee #carinfo #carshopping

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7 Florida Fine Cars Tips to Simplify Used Car Buying

Need a used car? Here’s a few tips and tricks from a veteran Florida Fine Cars used car professional on how to get the best bang for your buck and drive off in the used car of your dreams with as few headaches as possible.

We asked Florida Fine Cars general sales manager Kiko Tasevski what used car buyers can do to prepare themselves for the best car shopping experience possible.logoinventory

Remember, when you’re shopping for a used car, it’s easy to feel overwhelmed. Used car dealers today offer so many different makes and models and all of them look like new. It’s important to find a dealer with top-notch customer service to help guide you through the car buying experience. Florida Fine Cars sales professionals make the process easy!

NewFCCLogoCar shopping has also changed. Many consumers comb the internet for great deals long before they ever step out onto an actual car lot. Car buyers today are savvy, educated and determined to find the best price around.

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Kiko Tasevski, Florida Fine Cars general sales manager

According to Tasevski, lowest price is what most car buyers are shopping for and the majority of potential buyers who walk into a dealership have already done their homework online.

“Most customers know what kind of car they can qualify for. They are smart customers,” Tasevski added.

So what can a used car buyer do to make their car shopping experience even easier? Here are a few tips from Tasevski that will help simplify the process:

  1. Know your budget:  A customer has to have an adequate income to purchase a car and must be realistic when selecting a price range.“If someone makes $10-an-hour, they won’t qualify for an $80,000 car,” Tasevski said. “They have to have reasonable expectations.” 
  2. Know how much money you can afford to put down:  The amount required to purchase a used car will vary based on the make, model and year of the vehicle.“The older the car and the higher mileage, the less money a customer generally has to put down, and vice versa,” Tasevski noted. Be prepared.
  3. Know your credit score:  A customer with a higher credit score can usually obtain a better interest rate and better loan terms. Customers with lower credit score can still purchase vehicles but must be more flexible in their expectations about terms and rates. Florida Fine Cars works with all customers.
  4. Bring proof of income: Pay stubs are essential. Car dealers can’t sell a vehicle to someone who doesn’t have the ability to pay off a car loan.
  5. Know what you are shopping for: Used car dealers today are so large and stock so many different makes and models that an unprepared used car shopper can easily be overwhelmed by the massive inventory. Every used car for sale is unique so it is important to know ahead of time what kind of car you are looking for and what features are important to you. Knowing these facts beforehand will simplify a car buyer’s search.
  6. Get pre-approved for financing online: Go to www.floridafinecars.com and click the “financing” button at the top of the page. Fill out the form ahead of time to save time when you arrive at the dealership. It’s simple.
  7. Read the free online CARFAX reports:  An educated customer is a smart customer and much information is available online about every used car for sale at Florida Fine Cars.  Find out as much possible about a car’s history before your purchase so you are completely comfortable with your selection.

Buying a used car at Florida Fine Cars is as easy as clicking a mouse! Shop for your next used car from the comfort of home, then stop by Florida Fine Cars and take a test drive.

“We are trying to make it easy and pleasant. We want everybody to be happy, whether they buy a used car or not,” Tasevski said. “We are very honest and transparent. We provide Carfax reports, Autocheck, anything a customer wants. And there are no hidden fees.

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Florida Fine Cars Miami offers hundreds of like-new used cars for sale.

“We are striving to provide the best customer service. We are striving for that ‘wow’ service,” Tasevski said.

Stop by Florida Fine Cars today and find the used car of your dreams. With used car dealerships in West Palm Beach, Hollywood and Miami and an incredible inventory of nearly 1,500 used cars, it’s easy to find the perfect ride.

Get pre-approved online, find your car, take a test drive and take your Florida Fine Cars used car home today.

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined with no dealer fee. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami. 

#floridafinecars #usedcars #nodealerfee #carinfo #carshopping

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Florida Fine Cars August Used Car Sales Persevere

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Despite the summer doldrums, August used car sales at Florida Fine Cars reached nearly 700 vehicles, an impressive accomplishment for the company’s three independent dealerships in Palm Beach, Broward and Miami-Dade counties. Industry experts regularly forecast summer sales slumps which … Continue reading

DealerRater Recognizes Florida Fine Cars with a Consumer Satisfaction Award

2016DRCustomerSatisfactionAward (1)Florida Fine Cars Hollywood and Florida Fine Cars Miami have been each awarded a 2016 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews.

DealerRater, the car dealer review site for consumers, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.

“We collect experiences and Florida Fine Cars really stands out based on the good experiences they give their customers,” said Michael Donovan, DealerRater experience advisor in Waltham, MA. “We have a 25-word minimum for our reviews – that is why we say we collect experiences. Florida Fine Cars won this award because they give overwhelmingly great experiences.”NewFCCLogo

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new car dealers  as well as top Independent and Canadian dealerships that receive at least 25 annual reviews and maintain a top rating based on the dealership’s average DealerRater consumer rating during the 2015 calendar year.

“To say we’re excited about receiving this recognition is an understatement,” said Customer Relations Manager Jamie Suid. “We know how good of a job we know we’re doing, but this is confirmation from our clients, and there’s no better way to showcase the hard work our team has been putting forth in making sure that each and every customer is given the attention they deserve.”

Florida Fine Cars Hollywood and Florida Fine Cars Miami have achieved consistently high marks on the DealerRater website, placing the two stores among the top dealerships nationwide. Suid is confident the West Palm Beach store will receive a similar rating next year: the store was simply too new to be included in the tally.

“We’re quite proud of all three of our stores in achieving the customer satisfaction ratings that they have, and we look forward to our West Palm Beach store earning the same recognition next year as they were simply too young of a store to participate this time around,” Suid said.

Donovan said the recognition is something to be proud of.

“It is a big accomplishment,” Donovan said. The award is exclusively given to dealers who receive consistently good customer reviews.

graylogo(2)By receiving a Consumer Satisfaction Award, Florida Fine Cars Hollywood and Florida Fine Cars Miami are among the contenders for DealerRater’s 2016 Dealer of the Year Award, which recognizes the top performing dealers across the U.S. and Canada.

“We’d like to congratulate Florida Fine Cars and all of our Consumer Satisfaction Award winners,” said DealerRater CEO Gary Tucker. “DealerRater is where car shoppers learn from their peers which dealers provide stellar customer service and a remarkable in-showroom experience.

These reviews even allow consumers to learn if there are specific employees who are going above and beyond to ensure their satisfaction with the shopping or purchase process, so they can find someone they want to give future business to,” Tucker said. “Now they can quickly identify that Florida Fine Cars Hollywood and Florida Fine Cars Miami are among the best in the U.S.”

DealerRater features more than two million dealer reviews, which are read by more than 14 million car shoppers every year.

“Thousands of dealers across the U.S. and Canada compete every year to win our coveted Dealer of the Year award,” says Tucker. “The Consumer Satisfaction Award is one way for online shoppers to instantly recognize quality customer service regardless of brand or region.”

#floridafinecars #usedcars #carinfo #carshopping #nodealerfee

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