Florida Fine Cars Improves Service with Customer Email Connection

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Used cars fill the showroom at Florida Fine Cars.

MIAMI – When it comes to customer service, Florida Fine Cars is king. The family owned used car dealership is setting an impressive standard that has earned the growing business national recognition on popular consumer review sites for responsiveness.

The company, celebrating 25 years in business, has recently implemented an email system that puts customers in direct communication with Florida Fine Cars if they can’t reach a salesperson via phone and need a question answered quickly.FFC Logo New Car

The intent is to offer help quickly and efficiently.

Florida Fine Cars Fine Tunes Customer Service Options

Here’s how it works: Customers simply send their questions to “customercare@floridafinecars.com” for the fastest service around. A Florida Fine Cars customer care expert replies as quickly as possible.

“It’s in place so we can offer our customers faster service.  Let’s say for example a customer is having difficulty getting a hold of someone. We would suggest for them to send an email to customercare@floridafinecars.com,” said Florida Fine Cars marketing coordinator Cesar Pentzke.  “It’s kind of like an express way for customer care.  Once the email comes to our attention then we make sure the request gets sent to the appropriate outlet.”

Online Reputation Can Make or Break a Business

It’s important stuff because unhappy customers aren’t shy about making their views known on consumer review sites. And too many bad reviews online can become a nightmare.

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Used cars await buyers at Florida Fine Cars.

Making sure a business’s online reputation is a positive one is something no business owner can afford to overlook. That’s why Florida Fine Cars strives to be innovative in finding different ways to hear customer concerns and provide the best service possible.

According to Forbes magazine, businesses “risk losing 22 percent of business when potential customers find a negative article on their first page of search results. That number increases to 44 percent lost business with two negative articles and 59 percent with three negative article.”

Simply said, what consumers find online can have a huge impact on business.

“Online reputation management is important for businesses of any size,” notes smallbiztrends.com. “It’s about creating a positive Web presence to make your brand one that people trust and want to engage with.”

Florida Fine Cars is making an overwhelmingly positive mark.

2018Dealerratercustomersatis“The staff at this dealership really delivers quality service. Management, sales and financing staff were all friendly and helpful with the purchase of the vehicle,” wrote one customer in an April 2018 DealerRater review.

Wrote another customer in an April 2018 Google review: “If you are looking for someone who is willing to give you advice on what you need to hear rather than what you want to hear, then look no further and check into this dealer. Highly recommended.”

Dealership Earns Customer Satisfaction Award for Third Time

For the third year in a row, one of the country’s most popular consumer review sites  recognized Florida Fine Cars

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Used cars line a lot at Florida Fine Cars.

for consistently delivering outstanding customer service.

The South Florida dealership received DealerRater’s 2018 Consumer Satisfaction Award for providing top-notch service to used cars buyers in the Tri-County area and across the nation. The used car chain has stores in Miami, Hollywood, West Palm Beach and Margate.

The award gives Florida Fine Cars a unique distinction based on the dealership’s high volume of five-star online customer reviews.

“Providing our customers with an enjoyable, stress-free car-buying experience that emphasizes quality service is what Florida Fine Cars is all about,” said marketing director Jamie Suid. “We want every customer to leave with a great car and great memories. And our amazing reviews show that we are hitting the mark.”

DealerRater features more than four million dealer reviews, and has a reachable audience of more than 32 million car shoppers each month.

Florida Fine Cars’ new customer care initiative is important because a company’s online reputation can be the deciding factor on which link a customer clicks first and where they ultimately decide to buy.

It’s important to remember that when it comes to people buying a product from brands and businesses, a majority of people look for other user opinions online.

Shop Florida Fine Cars at Four Convenient Locations

Florida Fine Cars offers more than 1,400 quality used cars priced thousands below retail at its four locations combined. Florida Fine Cars dealerships are conveniently located in West Palm Beach, just north of Palm Beach International Airport, and in HollywoodMiami and Margate. Stop by and drive home your dream car today!

#customercare #coolcars #greatservice

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Florida Fine Cars’ Customer Service Wins National Recognition

MIAMI – For the third year in a row, one of the country’s most popular consumer review sites has recognized used car giant Florida Fine Cars for consistently delivering outstanding customer service.2018Dealerratercustomersatis

The family-owned dealership received DealerRater’s 2018 Consumer Satisfaction Award for providing top-notch service to used cars buyers in the Tri-County area and across the nation. The used car chain, with stores in Miami, Hollywood and West Palm Beach, recently opened a fourth store in Margate to accommodate growth.

“Providing our customers with an enjoyable, stress-free car-buying experience that emphasizes quality service is what Florida Fine Cars is all about,” said marketing director Jamie Suid. “We want every customer to leave with a great car and great memories. And our amazing reviews show that we are hitting the mark.”

Online Review Site Highlights Customer-Friendly Dealers

DealerRater, the world’s leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.

FFC Logo New CarThe award gives Florida Fine Cars a unique distinction based on the dealership’s high volume of five-star online customer reviews. It was an honor to be recognized for a third time for its customer service, Suid said.

“It’s gratifying to know that DealerRater recognizes hard much work goes into achieving so many positive customer reviews,” Suid added.

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain an average PowerScore™ rating of 4.0 out of 5.0., according to DealerRater’s website.

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SUVs await new owners at Florida Fine Cars West Palm Beach.

The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2016 calendar year.

“We’d like to congratulate Florida Fine Cars and all of our Consumer Satisfaction Award winners,” said DealerRater General Manager, Jamie Oldershaw. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that Florida Fine Cars stands out amongst its peers in the U.S.”

Florida Fine Cars is Repeat Winner in Competitive Auto Market

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Used cars line the lot at Florida Fine Cars Margate.

Florida Fine Cars’ Hollywood and Miami stores have received the Customer Satisfaction Award three years in a row. The West Palm Beach store, which was not open as long as the other two, has received it twice. The Margate store opened in February 2018.

DealerRater features more than four million dealer reviews, and has a reachable audience of more than 32 million car shoppers each month.

“Our awards program was more competitive than ever this past year, with thousands of dealers across the U.S. and Canada competing to win our coveted Dealer of the Year award,” Oldershaw said. “The Consumer Satisfaction Award is one way for today’s shoppers to instantly recognize quality customer service regardless of brand or region.”

DealerRater offers more than 6 million sales and service reviews across 42,000 U.S. and Canadian dealerships, including a network of more than 6,000 Certified Dealers.

Florida Fine Cars Offers Huge Selection of Used Car Choices

Florida Fine Cars’ online inventory allows customers to shop at home or from the office and get payments and credit approval all before putting a toe on the lot.

Log in to www.floridafinecars.com,  find your dream car, figure out your payments and then stop by Florida Fine Cars for a test drive.

Buying a quality used car at Florida Fine Cars couldn’t be easier.

Florida Fine Cars offers nearly 1,800 quality used cars for sale priced thousands below retail at its four locations combined. Florida Fine Cars dealerships are conveniently located in West Palm Beach, Margate, Hollywood and Miami.

#greatcustomerservice #floridafinecars #tinyprices #dealerrateraward

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