Florida Fine Cars’ Customer Service Wins National Recognition

MIAMI – For the third year in a row, one of the country’s most popular consumer review sites has recognized used car giant Florida Fine Cars for consistently delivering outstanding customer service.2018Dealerratercustomersatis

The family-owned dealership received DealerRater’s 2018 Consumer Satisfaction Award for providing top-notch service to used cars buyers in the Tri-County area and across the nation. The used car chain, with stores in Miami, Hollywood and West Palm Beach, recently opened a fourth store in Margate to accommodate growth.

“Providing our customers with an enjoyable, stress-free car-buying experience that emphasizes quality service is what Florida Fine Cars is all about,” said marketing director Jamie Suid. “We want every customer to leave with a great car and great memories. And our amazing reviews show that we are hitting the mark.”

Online Review Site Highlights Customer-Friendly Dealers

DealerRater, the world’s leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.

FFC Logo New CarThe award gives Florida Fine Cars a unique distinction based on the dealership’s high volume of five-star online customer reviews. It was an honor to be recognized for a third time for its customer service, Suid said.

“It’s gratifying to know that DealerRater recognizes hard much work goes into achieving so many positive customer reviews,” Suid added.

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain an average PowerScore™ rating of 4.0 out of 5.0., according to DealerRater’s website.

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SUVs await new owners at Florida Fine Cars West Palm Beach.

The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2016 calendar year.

“We’d like to congratulate Florida Fine Cars and all of our Consumer Satisfaction Award winners,” said DealerRater General Manager, Jamie Oldershaw. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that Florida Fine Cars stands out amongst its peers in the U.S.”

Florida Fine Cars is Repeat Winner in Competitive Auto Market

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Used cars line the lot at Florida Fine Cars Margate.

Florida Fine Cars’ Hollywood and Miami stores have received the Customer Satisfaction Award three years in a row. The West Palm Beach store, which was not open as long as the other two, has received it twice. The Margate store opened in February 2018.

DealerRater features more than four million dealer reviews, and has a reachable audience of more than 32 million car shoppers each month.

“Our awards program was more competitive than ever this past year, with thousands of dealers across the U.S. and Canada competing to win our coveted Dealer of the Year award,” Oldershaw said. “The Consumer Satisfaction Award is one way for today’s shoppers to instantly recognize quality customer service regardless of brand or region.”

DealerRater offers more than 6 million sales and service reviews across 42,000 U.S. and Canadian dealerships, including a network of more than 6,000 Certified Dealers.

Florida Fine Cars Offers Huge Selection of Used Car Choices

Florida Fine Cars’ online inventory allows customers to shop at home or from the office and get payments and credit approval all before putting a toe on the lot.

Log in to www.floridafinecars.com,  find your dream car, figure out your payments and then stop by Florida Fine Cars for a test drive.

Buying a quality used car at Florida Fine Cars couldn’t be easier.

Florida Fine Cars offers nearly 1,800 quality used cars for sale priced thousands below retail at its four locations combined. Florida Fine Cars dealerships are conveniently located in West Palm Beach, Margate, Hollywood and Miami.

#greatcustomerservice #floridafinecars #tinyprices #dealerrateraward

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TD Bank Rates Florida Fine Cars in Top 1% for Auto Financing

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Florida Fine Cars Corporate Finance Director Mike Mueger, FFC owner Amir Azarpad, TD Bank Dealer Relations Manager Dalia Solomon, FFC-Miami Finance Director Freddy Duran & FFC General Manager John Carino.

MIAMI – Used car giant Florida Fine Cars recently received TD Bank’s prestigious 2017 Emerald Dealer Award, an annual recognition presented to top-selling dealers based on volume of financed contracts. The award places Florida Fine Cars in the top 1 percent companies that do business with the bank.

Qualifying dealers must maintain a $1 million or more average monthly volume, or $3 million in volume (total amount financed of contracts funded) per quarter to maintain this status, according to TD Bank. Dealers are required to have worked with TD Auto FinaNewFCCLogonce a year or more to be considered.

“This is a very big deal,” said Dalia Solomon, dealer relations manager for TD Bank in Miami-Dade and Broward. “Only 35 out of over 3,000 dealers that do business with us are at this elite level, or Emerald Status.”

Quality Service, Used Cars Compose Florida Fine Cars’ Foundation 

Florida Fine Cars is a family-owned used car dealership with stores in Miami, West Palm Beach and Hollywood and an inventory of more than 1,200 quality used cars. The dealership is known for its huge selection of quality used vehicles and superior customer service.

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TD Bank Auto Finance Emerald Dealer Award.

Corporate Finance Director Mike Mueger said the Emerald Dealer Award is just more proof that Florida Fine Cars is getting it right.

“The Emerald Dealer Award is based on the volume of financed contracts, which ultimately translates into sales. Florida Fine Cars could never achieve this elite status if our customers didn’t have great buying experiences,” Mueger said. “Our sales staff is second to none and our inventory is the best in South Florida. It’s a winning combination.”

Dealers who achieve Emerald status get faster funding, faster credit decisioning and a dedicated group of analysts and funders who are assigned only to Emerald Dealers,  Solomon noted.

TD Bank Hosts In-Store Dealer Day Celebrations

To celebrate this accomplishment, TD Bank threw a party for Florida Fine Cars employees on October 9th. Emerald Dealer Day included plenty of food, drinks and fun for the employees whose hard work made the award a reality.

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Employees from Florida Fine Cars Hollywood enjoy a luncheon provided by TD Bank in celebration of the Emerald Dealer Award.

“It was basically a way for us to recognize dealers that do a significant amount of business with us on a regular/quarterly basis,” Solomon said.

Florida Fine Cars is no stranger to awards based on quality. The used car dealership has also received the “The People Love Us on Yelp” award and DealerRater’s “2017 Consumer Satisfaction Award” as tribute to the dealership’s dedication to excellence. The Yelp award was presented to Florida Fine Cars’ West Palm Beach store; the DealerRater award was presented to the chain’s West Palm Beach, Hollywood and Miami stores. Florida Fine Cars also won the DealerRater award in 2016.

Used Car Shopping is Easy at Florida Fine Cars

Florida Fine Cars offers nearly 1,000 quality used cars priced thousands below retail at its three locations combined. Florida Fine Cars dealerships are conveniently located in West Palm Beach just north of Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami. 

Used car shopping has never been so easy. Stop by Florida Fine Cars today and test drive the car of your dreams.

#EmeraldDealerAward #TDBank #autofinance #usedcars

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Florida Fine Cars’ Top Sales Reflect Great Service and Great Cars

Florida Fine Cars has stores in West Palm Beach, Hollywood & Miami.

What makes a great car dealership great? Is it the choices, the convenience or the brand?

Car shoppers today are looking for great value at great prices and they want to be treated like royalty the moment they step onto the lot. And why not? The Internet has leveled the playing field so that small dealers can promote themselves and advertise their inventory just as successfully as large ones.FFC Logo New Car

The edge comes down to incredible inventory, fantastic prices and impeccable customer service, the hallmark of a successful buying experience.

April, May Top Sellers Understand the Value of Follow Up and Persistence

Florida Fine Cars puts customers first, which is why the family-owned dealership was recently included in Auto Remarketing’s list of “Top 100” independent dealers in the nation. It’s no small feat and one that several Florida Fine Cars sales associates have taken to heart, making them the company’s top sellers month after month.

Florida Fine Cars’ top April sellers include repeat winners Aimee Miller, of the Miami store, with the sale of 18.5 used cars; Adrian Alejo of the Hollywood store, with the sale of 15 used cars; and Moe Eisa, of the West Palm Beach store, with the sale of 33 used cars.

May’s top sellers included Tyrone Thompson, of the Miami store, with the sale of 22.5 used cars; Adrian Alejo, of the Hollywood store, with the sale of 16 used cars; and Moe Eisa, of the West Palm Beach store, with the sale of 30 used cars.

Congratulations to all for an incredible two months!

All four sales associates attribute their success to referrals, friendly customer service and continual support until the deal is sealed.

Exceptional Dealerships Do More Than Sell Cars

Running a great dealership is dependent on great sales associates. But what makes a dealership exceptional? Let’s look at other factors that separate a great dealership from one that is just good:

  1. Great Products: Car dealerships are all about selling cars. But to be truly great, a business has to offer a product that stands out from the crowd. Florida Fine Cars is known for its variety of quality used cars with an emphasis on luxury for less. Our buyers purchase only the highest quality used cars for sale so our customers can drive home the best used cars around.
  2. Incredible Service: With fierce competition in the used car business, it takes more than shiny cars to stand out. Customers today are looking for great service and if they don’t find it, they will post negative reviews on online review sites to voice their displeasure. Florida Fine Cars has been nationally recognized by Yelp! And DealerRater for its exceptional customer service. “Yelp” and “DealerRater” recently presented the family-owned car dealership with their highest customer service awards, a unique distinction based on Florida Fine Cars’  high volume of outstanding online customer reviews.“The People Love Us on Yelp” award and DealerRater’s “2017 Consumer Satisfaction Award” are tribute to the dealership’s dedication to excellence. 
    “Took care of us as the only customer. Give professional sincere advice and recommendation as required. It’s the place I recommend and advice. Clean, comfortable and well served lounge,” wrote one customer on DealerRater after purchasing a used car at the Hollywood store.
  3. Dedicated Staff: A motivated staff that is determined to go the extra mile for customers is what every dealership needs to succeed, extending from the workers who wash the cars to the sales personnel and finance directors. Everyone has to work together to make the machine run smoothly. Florida Fine Cars national sales rankings and customer service awards are evidence that the company is comprised of passionate people who love what they do and love to see happy, satisfied customers.Social media makes it even easier for customers to voice approval or disapproval about a product or service so it is essential that everyone works together these days to provide the best customer experience possible.
  4. Community Involvement: Believe it or not, it’s not always just about the money. A car dealership’s links to its own community and its level of philanthropy can be factors that turn the tables for some customers, who want to purchase vehicles from a good neighbor. Supporting charitable causes are deeds that don’t go unnoticed. Customers sometimes want buy from businesses that are standout community members. Florida Fine Cars regularly sponsors community events to underscore its connection to the community it serves.

Variety, Price, Service Keep Customers Coming Back

Florida Fine Cars offers nearly 1,000 quality used cars for sale priced thousands below retail at its three locations combined. Florida Fine Cars dealerships are conveniently located in West Palm Beach, just north of Palm Beach International Airport, and in Hollywood and Miami. Stop by and drive home your dream car today!

#floridafinecars #usedcars #coolcars #carshopping #carinfo

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Florida Fine Cars Makes Auto Remarketing’s “Top 100” Dealer List

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MIAMI – Florida Fine Cars, a family-owned independent used car dealer, has been nationally ranked by Auto Remarketing Magazine as one of the top used car dealers in the industry. The dealership has stores in Miami, West Palm Beach and Hollywood.

Florida Fine Cars’ 2016 annual sales qualified the dealership for inclusion in the magazine’s annual “Top 100 Used Car Dealers” list. Dealers were selected for the “Top 100” list based on dealer rankings data provided by Cross-Sell Reports, which collects sales data via state Departments of Motor Vehicles, according to the magazine.FFC Logo New Car

Florida Fine Cars Miami was also included in the magazine’s “Top 25 Traditional Model Independent Dealers” list, a high honor that distinguishes used car dealers based on high-volume sales. National chains were not included in either list.

Quality Inventory and Great Service Equal Strong Sales

The rankings focus on “some of the strongest used-car selling independent stores in the country,” Auto Remarketing notes. “The dealers we spotlight in this feature represent some of the strongest in pre-owned performance.”Screen Shot 2017-06-06 at 7.24.29 PM

The “Top 100” list was published in Auto Remarketing’s June 1, 2017 edition.

Florida Fine Cars’ ranking is a tribute to the company’s determination to offering quality cars at competitive prices coupled with top notch customer service, said Florida Fine Cars Marketing Manager Jamie Suid.

“Customers won’t return or share their experience with family and friends if you don’t provide great cars at great prices,” Suid said. “If you don’t offer it all, you can’t compete.”

The Florida Fine Cars family is proud to have been included on the “Top100” list, he added.

“It’s a huge accomplishment that represents a lot of hard work,” Suid said.

Great Customer Service is the Foundation for Great Sales

2017drconsumersatisawardFlorida Fine Cars’ three used car dealerships have also received national recognition from two of the most popular consumer review sites for providing consistent, outstanding customer service.

“Yelp” and “DealerRater” recently presented the family-owned car dealership with their highest customer service awards, a unique distinction based on Florida Fine Cars’  high volume of outstanding online customer reviews.squareyelp

“The People Love Us on Yelp” award and DealerRater’s “2017 Consumer Satisfaction Award” are tribute to the dealership’s dedication to excellence.

Florida Fine Cars Makes Used Car Buying Easy

Florida Fine Cars has three conveniently-located stores in Miami, West Palm Beach and Hollywood with a huge variety of quality used cars at each location.

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Florida Fine Cars’ quality inventory awaits buyers!

Florida Fine Cars doesn’t negotiate prices and doesn’t use high-pressure sales techniques, taking the stress and uncertainty out of buying a used car. Buying a used car at Florida Fine Cars is easy because the price on the car is the price you pay.

Florida Fine Cars’ inventory is all online so you can search for the car of your dreams from a personal computer before ever stepping on the lot. You can also review the free Carfax Report available with each used car for sale so you can get a sense of the car’s history before you put the key into the ignition.

Florida Fine Cars offers nearly 1,000 quality used cars priced thousands below retail at its three locations combined. Florida Fine Cars dealerships are conveniently located in West Palm Beach just north of Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami. 

Used car shopping has never been so easy. Stop by Florida Fine Cars today and test drive the car of your dreams.

#floridafinecars #usedcars #carshopping #autoremarketing #top100

Florida Fine Cars Earns Top Ratings from DealerRater, Yelp

Florida Fine Cars is among the top auto dealers in the U.S that demonstrate excellent customer service, as rated by online consumer reviews

Florida Fine Cars’ three used car dealerships have received national recognition from two of the most popular consumer review sites for providing consistent, outstanding customer service.NewFCCLogo

“Yelp” and “DealerRater” recently presented the family-owned car dealership with their highest customer service awards, a unique distinction based on Florida Fine Cars’  high volume of outstanding online customer reviews.

squareyelp“The People Love Us on Yelp” award and DealerRater’s “2017 Consumer Satisfaction Award” are tribute to the dealership’s dedication to excellence. The Yelp award was presented to Florida Fine Cars’ West Palm Beach store; the DealerRater award was presented to the chain’s West Palm Beach, Hollywood and Miami stores.

Customer Service Awards Set Dealership Apart

“To receive these customer service awards from two different and very important consumer review sites is quite an honor,” said Florida Fine Cars Customer Relations Manager Jamie Suid. “We work hard to give our customers the best service around and it is gratifying to see that reflected in such a high number of five-star reviews. It is even more satisfying to know that these review sites recognize the hard work it takes to achieve such positive reviews.”

The Yelp designation is significant. Yelp distributes “The People Love Us on Yelp” awards twice a year to “the most highly-rated” and “best reviewed businesses” on Yelp.  To win the designation, Florida Fine Cars West Palm Beach had to receive at least eight ratings of 4.5 stars or higher, according to Yelp.yelped

“Thank you for your efforts to provide great services and business to this community,” Yelp wrote to Florida Fine Cars in a congratulatory letter.

The 2017 DealerRater Consumer Satisfaction Award is an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world’s leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.2017drconsumersatisaward

Florida Fine Cars is Repeat Winner

Florida Fine Cars’ Hollywood and Miami stores also won the designation in 2016. At the time, the West Palm Beach store was just too new to be considered.

“This is definitely a big honor,” said Michael Donovan, senior dealer experience advisor for DealerRater.  “It puts Florida Fine Cars in the top 10 percent of all dealerships in the country as far as customer service goes. That’s a huge accomplishment.”

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain an average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2016 calendar year.

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Visit Florida Fine Cars in West Palm Beach, Hollywood and Miami for a great selection of quality used cars.

That Florida Fine Cars is a repeat winner shows that providing top notch customer service is a way of doing business, every day, all the time.

“It’s almost like a business philosophy instead of having one or two people who are doing all the good stuff,” Donovan said.

DealerRater CEO Gary Tucker also offered praise.

“We’d like to congratulate Florida Fine Cars West Palm Beach, Hollywood and Miami,” Tucker said. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that Florida Fine Cars three dealerships are hitting the mark in the U.S.”

Happy Customers Make a Difference

Florida Fine Cars’ three stores have achieved consistently high scores on the DealerRater website, placing them among the top dealerships nationwide. Online shoppers visiting Florida Fine Cars’ dealer pages will find a “2017 Consumer Satisfaction Award winner” badge on their profile to instantly recognize it as a high quality dealership.

“We are thrilled to receive such important validation from DealerRater, this time for all three of our stores,” Suid said. “The awards are based on great reviews from satisfied customers who are happy with our service. We work hard for exactly this result.”

DealerRater features more than three million dealer reviews, and has an audience reach of more than 40 million car shoppers.

“Thousands of dealers across the U.S. and Canada compete every year to win our coveted Dealer of the Year award,” says Tucker. “The Consumer Satisfaction Award is one way for today’s shoppers to instantly recognize quality customer service regardless of brand or region.”

Florida Fine Cars’ online inventory allows customers to shop at home or from the office and get payments and credit approval all before putting a toe on the lot. Log on to http://www.floridafinecars.com, find your dream car, figure out your payments and then stop by Florida Fine Cars for a test drive.

Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike, and in Hollywood and Miami

#floridafinecars #usedcars #carinfo #carshopping #customerservice

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