Florida Fine Cars has a new corporate finance director: Mike Mueger, a finance professional who has worked in the auto industry for nearly 20 years.
Mueger, who has worked for auto dealers across South Florida, brings experience, business savvy and years of customer service to Florida Fine Cars to help usher the company to the next level. His goal is to create a uniformity that will help Florida Fine Cars used car sales proceed without a hitch at every location.
“I have to make sure every single finance manager in the group is using the same process and procedures, so when a deal is done at Florida Fine Cars it is done the same everywhere so the customer experience does not change,” Mueger said.
Mueger said the professionalism and caring atmosphere at Florida Fine Cars impressed him from the start.
“It starts at the top. From the minute I walked in the door there was always care about the employee,” Mueger said. “If you have unhappy employees, they are going to be rude or uncaring to a customer. There are so many ways it can trickle down to the customer experience.”
In other words, if you want your customers to be happy, you also have to make sure your employees are happy.
Mueger won’t be sitting still in his new job. He will be traveling among Florida Fine Cars three dealerships in West Palm Beach, Hollywood and Miami every week overseeing 17 finance managers in three counties.
And on a busy day, the company might finalize 50 used car sales, which yield at least 100 pages of complex paperwork that has to be filled out correctly. Communication is key so mistakes don’t happen.
“Each deal involves at least 20 different pages of documents including everything from a purchase order to trade paperwork, drivers license and credit information,” Mueger said.
“Nothing is ever the same. There is always a new challenge. There is always a resolution.”
Mueger acknowledged that bigger car dealerships may sell more volume, but bigger is not always better. Sometimes enormous growth comes with a price.
“What happens when you build a huge business is that sometimes the customer experience gets lost and that in turn tends to hurt business,” Mueger said. “Our competition is hearing our footsteps. With our culture, we are slowly but surely taking the bulk of the business.”
Florida Fine Cars offers nearly 1,500 quality used cars for sale priced thousands below retail at its three locations combined. Florida Fine Cars dealerships are conveniently located in West Palm Beach near Palm Beach International Airport and just off Florida’s Turnpike in Hollywood and Miami.
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